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Happy new year!

January 20, 2012

Welcome to the New Year, I hope you all thoroughly enjoyed the festive break and managed to have a great time with family and friends. 2011 was such a busy year for us with all our new products and services rolling out it just flew past. However, looking forward it is difficult not to get excited about this year with the London 2012 Games, European Football Championships and the Queen’s Diamond Jubilee just around the corner!

In my last blog I talked about the new mobile website that launched late last year and I would like to let you all know it has been a huge success so far with 3 million views of the site last month alone! We have been receiving a large amount of feedback, most of which has been very positive and I thank you all for that. We are delighted when we hear that your journeys have been made easier through the use of our service.

Besides all the good news, there is one issue we noticed in the feedback that we are currently working to rectify. Many mobile users have asked that there be an option to switch between the mobile site and full site when visiting nationalrail.co.uk on their mobile phones. This is currently not possible, however we have been talking with our suppliers and we hope to have this additional feature added in the near future (I will keep you posted).

Now, we are not stopping there, the ball keeps rolling in 2012 and we have been busy with many new projects. One being the refresh of our YouTube channel. With the help of YouTube, we have the goal of building a bank of useful video guides and product information that everyone can easily access.

Our newest addition to the YouTube channel is a video tutorial showing how to set up alerts on the National Rail Enquiries website. This video was created by someone in my team and demonstrates how easy it is to receive train delays and cancellations via email, text message and Twitter. The best thing is email and Twitter alerts are completely free and if you want, text message alerts can be sent with a small fee being charged by your mobile provider. So don’t get caught out during the winter months and sign up to alerts on our website!

Finally, I would like to wish you all the best for the remaining winter months and a prosperous New Year to you and your families.

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