An apology – problem with journey planning on our appsJuly 4, 2013
I just wanted to write a quick message to apologise for a problem that we experienced on Tuesday of this week.
For 45 minutes from 15:45 until 16:30 on Tuesday 2nd July we had a problem with one of our journey planning databases whilst we were conducting some maintenance on it. The impact of this problem was that journey planning through our apps (for Android, iPad, iPhone etc.) didn’t work and the issue also affected apps and websites provided by some of our customers.
We have since been working and continue to work with our technical team to ensure that this doesn’t happen again. Once again, please accept my apologies for any inconvenience this caused you.