Blog time again, April passed by in a whirr of activity, this month I’m going to be talking about:
- The Network Rail strike that wasn’t
- Ash-struck Britain
- Improvements to our homepage
During the end of March and into early April, my team spent a lot of time working with train companies to find out their plans for running trains if the planned strike by some Network Rail employees belonging to RMT and TSSA unions was to go ahead. As can sometimes be the way, we’d put in a lot of effort to publicise what trains would be running only for the strike to be prevented by the High Court.
The team swung into action to quickly roll back the information in our systems to take out the strike timetables and revert to the week’s normal trains. I’m pleased to say the team managed to do that quicker than we thought, and everything was back to normal within a couple of hours of the strike being called off!
We’d just gotten over that excitement when the UK was hit by the volcanic ash cloud, and all air travel to and from the UK was grounded. National Rail Enquiries saw an increase in calls received of about 10%. We deployed our normal contingencies to cope with increased demand and performed well. Many of the questions we were asked mirrored the fact that people could not get into the UK by air, so heavily centred on European train travel and the availability of ferries.
The rail industry did its bit to help get passengers to where they needed to be with train companies running extra trains and putting on extra carriages to try to help people travel.
Looking forward to some improvements, over the past week or two we’ve made some changes to the site to respond to your feedback. I’d received a number of comments about the site being slow and adverts hiding text. The web team have been working hard to resolve these issues and a number of things have changed which should speed the site up, and help you find your information quicker and easier.
One of the major changes is to our Live Departure Boards. There’ve been a number of suggestions / comments and complaints. Changes have been made to the design to make it more in keeping with the rest of the website, as well as fixing the problems with checking arrivals. Why not have a look and let me know what you think?
And finally, I’ve enabled comments on this blog – at first they’re going to be moderated whilst I get a feel for the type of response I’m going to get. But I hope that it helps to show that I want to engage in a conversation with you – tell me what you like and what we can do better!
Categories: National Rail Enquiries