National Rail Enquiries

Snowy weather and its impact on NRE

Hi all

Apologies for the length between blogs, things have rather been overtaken with the poor weather. In this blog, I’m going to tell you about:National service indicator screenshot

  • Impact of the poor weather on NRE
  • Our new National service indicator
  • Rereleased Windows gadget

The snow in early December had a huge impact on demand for our services.

On Thursday 2nd December the website received 2 million visits, which is 50% higher than the previous high from back in January. Our real time journey planner handled 2-3 times the number of enquiries that it did before which shows that more of you are relying on it than previously. My contact centre team implemented the recorded information hotline that was successful in January, and this answered 28,000 calls on the Thursday alone. This year the increased take up of our Twitter and Facebook disruption accounts enabled us to proactively send over 1 million free messages to our fans and followers.

Probably the most visible change you may have noticed in recent weeks is our new service indicator. Available to view at www.nationalrail.co.uk/disruption it gives an overview of how each train operating company is running, with information about whether there are delays. Where there are delays, you can click through to get specific information for that disruption. As more poor weather is forecast for the end of this week I’d like to encourage you to check your journeys on our website prior to travel.  For information on the move, I’d recommend using one of the tools explained on our travel tools page.

We’ve also launched an upgraded version of the Windows gadget. The gadget which can be used on PCs that have the Windows Vista or 7 operating systems displays live departure boards for your chosen station(s). You can download the latest version from here.

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