Some changes at National Rail Enquiries

Wow, that was a busy summer! Through the summer we received an increased number of enquiries through all our channels from regular travellers, visitors to the country, Gamesmakers and servicemen & women alike. I made sure that key members of my team were available throughout the day and night, thankfully the rail network and the NRE systems coped admirably!

Since the Games we have made some changes to our websites which I’m keen that you take advantage of.

Fares on the Mobile Site

When we updated the mobile site last year, the initial focus was on refreshing the design to make it easier to use. The plan was to introduce the ability to see ticket prices and transfer to a ticket retailer to finish your purchase. Since then, we’ve been inundated with requests for ticket price information and purchasing options to be brought into the mobile site and we put these changes live last month.

If you’ve not already spotted it we’ve also introduced a ‘location’ button which will use your phone’s GPS functionality to find the stations nearest to you.

We’d be delighted to receive any feedback you’ve got about how the mobile site works, or how it could be improved via our Get Satisfaction page.


Disruption Alerts

With the winter looming, we want to make sure you are always informed if there are delays on your line.

One of the other things you’ve requested is the ability to find out about problems on the line of route on which you travel, not just about delays to specific trains. Our new Disruption Alerts service allows you to receive an email, Twitter direct message or SMS when there’s a problem to your route, no matter which train company you travel with.

Visit and select ‘Disruption Alerts only’ and input the stations you travel From and To.

Setting up Disruption Alerts on National Rail Enquiries Website Example

Once you’ve clicked next, you tell us when you want to receive alerts. For example if you normally travel between 1600 and 1800, you can set your alerts to come through between 1500 and 1800 so you know before you intend to travel if there’s a problem.

Setting up Disruption Alerts on National Rail Enquiries Website Example 2

We hope you find our new features useful and if you have any further suggestions, make sure you let us know.

2 replies »

  1. Although I think the GPS facility can be useful it can delay things when the stations you require are known not to be in the vicinity. Perhaps it could be made optional?

    • Hi Robert, the GPS location is optional – you can type your station name into the box on the mobile site as you used to. On the apps, you can choose ‘Search’ rather than ‘Nearest’ in the buttons along the top & put in your station name – the app will remember which way you like to search (GPS / recent / etc) next time you go into it.

      Hope that helps

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s