National Rail Enquiries

Season’s Greetings

I hope everyone is looking forward to the festive period, in this blog I’m going to talk about:

–          Our new Window 8 app

–          Ticket buying in the Android & iPhone apps

–          Changes to the apps

–          Our gift to you

–          Christmas travel

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With the recent launch of Windows 8, we are excited to announce our Windows 8 App where you can look up live departure & station information.

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The app also includes links to our website when things are going wrong on the railway and utilises Windows 8’s live tiles functionality. You can find this in the Windows 8 store by searching ‘National Rail Enquiries’

Any feedback you have on any of our services can be provided through our Facebook page.

We released the first version of National Rail Enquiries for Android and iPhone in April and have had a massive 2.3 million downloads. As with all of our products, we encourage our customers to provide feedback on our services to see how we can improve. My team has put the app through its paces in testing and I am pleased to announce that Version 2.0 has been released to the app stores. As well as improvements to accessibility such as Voice Over in iOS and TalkBack on Android, we’ve included some fantastic new features:

  • You can now buy your tickets on the move. The app now includes ticket prices and the opportunity to purchase tickets via train operating company websites. Once you’ve completed your purchase, just click “Done” and you can add the journey to the calendar on your phone or have the itinerary sent by email.

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  • ImageMaking it easier to plan your journey is key for us here at National Rail Enquiries so we’ve now added the option to plan your journey using a postcode. You can use a postcode as either the start or end point of your journey & we’ll give you 3 options to choose a station near to that postcode.

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  • One of the great features of the Android operating system is the use of widgets which allow you to have key information on your home screen. Our new widget features live train arrivals/departures between home and work stations – you can set the phone to automatically switch to show the station you’re closest to.

If you haven’t already downloaded our app, then you can download the app for free from the iTunes store or the Google Play store.

Over the festive period we’re running a competition for our customers. If you register with National Rail Enquiries – or set up an alert if you’re already registered – you’re in with a chance of winning some great technology. On offer we have a new iPad, iPhone 5, Microsoft Surface tablet and a Samsung Galaxy SIII. To find out more about this competition and how to enter simply visit this page. Please also share the goodwill with your friends and family so that they can have a chance to win too.

Over the Christmas period, train services will be different. Many trains finish earlier than usual on Christmas Eve and New Year’s Eve, and start later in the day on the Thursday 27 December and Tuesday 1 January. Don’t forget to plan your journey online to make sure you don’t get caught out!

No trains run on Christmas Day (some buses will run for Airport services), and there is a limited service around the London and Glasgow areas on Boxing Day. No trains run in Scotland on New Year’s Day, while some Operators run additional early morning trains from London on New Year’s Day following the celebrations in Central London. Our journey planner has the most up to date information.

For more information about changes to train times over the festive period, you can use our online guide which can be found at www.nationalrail.co.uk/Christmas

I hope everyone enjoys the holiday season!

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